Our Promise to you
Here at Worthen, we are increasingly proud of our Heirloom Guarantee with every piece we produce. What does this mean for you? To put it simply, your piece is guaranteed to last for your lifetime and your heir’s. While finishes are sure to age with time and environmental conditions, your finish is warrantied for one year. If you discover an issue with your finish after one (1) year and it is determined to be the result of manufacturer error, we will happily fix it free of charge. Abuse or alteration of the product voids warranty.
We offer a repair and return service in the event of accidental product damage. In most cases, we can provide replacement parts for a nominal cost. In the event that repair is needed, please email us a picture of your bed and its area of concern to arrange your return for repair.
At Worthen, our attention to detail and superior craftsmanship results in heirloom quality Brass & Iron beds. We take great pride in our work and confidently guarantee all of our beds for life against defects in workmanship and materials.
Your most recent purchase from Worthen is guaranteed for your lifetime as the original owner against all defects in materials and workmanship.
Finishes and coatings applied to metal beds are guaranteed for a period of one year under normal use. If exposed to direct sunlight over time, some finishes may fade. The warranty on the finish will be invalidated under these circumstances.
This warranty will not apply to damages resulting from abuse or mistreatment of the bed. Damage resulting from abuse or mistreatment can be repaired in most cases at the customer’s expense.
Customization, alteration, repair, or refinishing of brass or iron beds by anyone other than Worthen voids this warranty.
This warranty does not cover mattresses, box springs, link springs, pop-up trundle units, or glass used for tables.
Worthen will repair or replace beds shown to have defects in materials or workmanship, subject to the conditions above, exclusive of transportation. Claims for repairs and replacement can be made through a local dealer of Worthen, or directly to Worthen:
4300 Carolina Avenue, Suite B
Richmond, Virginia 23222
(804) 353 3503
F: (804) 355 9413